Getting Support

Have you tried using the red Search box in the lower right part of the home page ? There’s a good chance we’ve answered your question somewhere in the documentation on this website.

Support is generally available Monday through Saturday.

The primary method of providing Support to our users is via Email – please send your questions to Please allow 24 hours for a response – we do our best to get to your question as quickly as we can – especially new installations.

If you can, take a video of the top LEDs as the node starts from cold – that sequence gives us a good starting point for understanding your node’s condition.

PLEASE include your call sign in the email so we can provide answers that are relevant to your installation.

PLEASE describe what you are experiencing – “it’s stopped working” – doesn’t tell us much.

PLEASE keep your node powered after you request support – if your node is not online there’s nothing for us to look at.

73 … Support.